1700 De La Rue

1. Common Errors: 21,25,26,2A,FF

• Error code 21 means that the ATM may be out of money. Or that the wheel pickers on the dispenser need to be cleaned.
• Error code 25 means that the sensors may be dirty and need to be cleaned off. Call Wellington Help desk to find sensors.
• Error code 26 means that a bill is blocking the exit sensors and needs to be removed.
• Error 2A is a timing wheel error, this part is on the left side of the dispenser. It is a small black wheel that rotates through a sensor board. Area needs to be sprayed with  a  dry air can.
• Error FF is a no communication. Check all cables going to the back of the dispenser. Cables may be loose and the ATM will need to be reset.

      2.    Procedure to follow

• Turn off ATM
• Check all cables, make sure all cables are plugged in.
• Check for bills stuck in the dispesner
• Check the cassette, may be empty
• Re-shuffle the money in the cassette
• Clean off dispenser with dry air (Pressure Can)
• Turn ATM on watch for errors that may pop up on the ATM screen.
• You can enter manager mode and do dispenser tests